FCH Internal Operations Manual
Fuller Center for Housing Home Office Operations Manual
"A system doesn’t exist unless it is written down." – Michael Gerber
Program/Department | Description | Date | Author | Download Document | |||||
Introduction to the Operations Manual | The Why, What and How of Building an Operations Manual | 03/24/2011 | Kirk Lyman-Barner | The Why, What and How of Building an OP Manual | |||||
The Fuller Center Peer Review System for creating documents and publically seen communications | David Snell | ||||||||
Just for fun- Fuller Center System Example: Making Coffee | 03/15/2011 | Kirk Lyman-Barner | Making Coffee Action Plan | ||||||
Template for new manual pages | 03/05/2011 | Kirk Lyman-Barner | Manual Template | ||||||
Accounting and Finance | Accounting and Segregation of Duties | ||||||||
Reimbursement Policy and Authorization | |||||||||
Credit Card Use | |||||||||
Requests and Approval of Accounts Payable | |||||||||
Purchasing Authority | |||||||||
Travel | |||||||||
Annual Reports | |||||||||
Taxes | |||||||||
Autos, Buildings and Property Management | End of the Day Office Security Alarm Protocol | 03/24/2011 | Cathy Smith | End of the Day and Security Alarm Protocol | |||||
Office Recycling Procedures | 3/15/2011 | Kirk Lyman-Barner | Recycling procedures March 2011 | ||||||
Maintenance Contacts | Cathy Smith | Maintenance Contacts | |||||||
Compliance Proccedures | Compensation Policy | Board of Directors | Compensation Policy | ||||||
Conflict of Interest Policy | Board of Directors | Conflict of Interest Policy | |||||||
Documents Retention and Distruction Policy | Board of Directors | Document Retention and Distruction Policy | |||||||
Public Disclosure of Information Policy | Board of Directors | Public Disclosure of Information Policy | |||||||
Employee Whistleblower Protection Policy | Board of Dirctors | Whistleblower Protection Policy | |||||||
Communications and Marketing | The office of the President | Sharon Tarver | |||||||
Procedures for welcoming visitors to the office | 03/31/2011 | Sharon Tarver | Welcoming Visitors to the Office | ||||||
Google Calendar Systems | Sharon Tarver | ||||||||
Fuller Center Email Accounts | Leah Gernetzke | Creating new Gmail accounts | |||||||
Updating staff page | Faith Fuller | Adding a new staff member to the website | |||||||
Receptionist | Cathy Smith | ||||||||
Communicating the "Why" | 03/05/2010 | Ted Talk Link | Simon Sinek: How great leaders inspire action | ||||||
The Fuller Center Style Guidelines | Logo Font and Color Guidelines | Faith Fuller | Logo Guidelines | ||||||
Social Media Networking | Using Facebook (Facebook Causes, Facebook Widgets), Twitter, Linkedin, YouTube, etc. | Leah Gernetzke | |||||||
Signing up for Google Alerts | Leah Gernetzke | Signing up for Google Alerts | |||||||
Embedding linked social media buttons in gmail signature | Leah Gernetzke | Gmail signature instructions | |||||||
Web Page Creation and Layout | Search Engine Optimization and creating meta tags/kewords/descriptions | Leah Gernetzke | |||||||
Creating photo captions | Leah Gernetzke | ||||||||
Building tables | Leah Gernetzke | ||||||||
Posting Videos | Leah Gernetzke | ||||||||
Creating links to documents and web pages | Leah Gernetzke | ||||||||
Creating and uploading blogs | Leah Gernetzke | ||||||||
Resolving drop-down menu issues | Leah Gernetzke | Drop-down menu issues | |||||||
Creating content for the Web | Video and slideshow editing: Using Final Cut Express, iMovie and Animoto | Leah Gernetzke | |||||||
Photo editing | Leah Gernetzke | ||||||||
Writing news stories for the web | Leah Gernetzke | ||||||||
Crafting press releases and press release templates | Leah Gernetzke | ||||||||
Working in Constant Contact | E-News Creation and Layout | Leah Gernetzke | |||||||
Creating Subject Lines | Leah Gernetzke | ||||||||
Coordinating blasts with Communications Master Calendar | Faith Fuller | ||||||||
Managing the Millard Fuller Section on the FCH website | Linda Fuller | ||||||||
Newsletters | Sheilla Snell | ||||||||
Photo Library (Photopartner.Smugmug) | Photo Sharing and the Photopartner Library | 03/28/11 | Linda Fuller | Photo Sharing and the Photopartner Library | |||||
Files and Archives | Linda Fuller | ||||||||
Development | Fundraising Philosophy | David Snell | |||||||
CiviCRM Manual | 03/02/2011 | CiviCRM Nonprofit | CiviCRM Manual v Jan 2011 | ||||||
Managing Donor/Volunteer Relationships in Civi CRM | 03/02/2011 | Kirk Lyman-Barner | CRM contact management instructions for staff | ||||||
General Fundraising | David Snell | ||||||||
Gift Acceptance Policy | Board of Directors | Gift Acceptance Policy | |||||||
Direct Mail | David Snell | ||||||||
Major Donor Solicitations | David Snell | ||||||||
Grants and Foundations | Kirk Lyman-Barner | ||||||||
Small Business Development | Beverly Black | ||||||||
Regional and Large Business Development | Beverly Black | ||||||||
Merchandise Sales | Cathy Smith | ||||||||
Information Techology | Security and access to information systems | Erica Faircloth | |||||||
Backing Up our Data | 04/02/2011 | Erica Faircloth | Backing Up Data | ||||||
Using FaxScan Service | 03/03/2011 | Kirk Lyman-Barner | FaxScan service instructions | ||||||
Telephone and Intercom Proceedures | Stacey Goolsby | ||||||||
RCA Phone System Manual | RCA | RCA Telephone Manual | |||||||
Insurance and Risk Management | |||||||||
Personnel | Letter from the President and Mission Statement | David Snell | Letter from the President | ||||||
Personnel Policy Manual | 03/2010 | FCH Board of Directors | Personnel Policy Manual updated 3.10
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Vacation Sick Bereavement Leave Request Form | 09/16/2006 | Cathy Smith | Vacation Sick Bereavement Leave Request | ||||||
Travel Approval Form | 09/16/2006 | Cathy Smith | Travel Approval Form | ||||||
Travel Reimbursement Form | 09/16/2006 | Cathy Smith | Travel Reimbursement Form | ||||||
Check Request form | 09/16/2006 | Cathy Smith | Check Request Form | ||||||
Volunteer Stipend Dispursement Policy | 03/15/2011 | Kathyie Doyle and Cathy Smith | Volunteer Stipend Dispursement Policy | ||||||
Employee Development and Position Cross Training | David Snell | ||||||||
Postage and Shipping | Procedures for handling US Mail | Sharon Tarver | |||||||
Procedures for handling Fed Ex Packages | Sharon Tarver | ||||||||
Programs International | |||||||||
International Covenant Partner Development | Ryan Iafigliola | ||||||||
Programs – US/Canada | |||||||||
US/Canda Covenant Partner Development | Kirk Lyman-Barner | ||||||||
Covenant Partner Getting Started Flow Chart | Kirk Lyman-Barner | CP Getting Started Flow Chart | |||||||
Programs -Registrar | Stacey Goolsby | ||||||||
Programs – Faith Builders | |||||||||
Servant to the Church Campaign System Instructions | 03/01/2010 | Kirk Lyman-Barner | Servant to the Church Campaign | ||||||
Programs – Disaster Rebuilders | David Snell | ||||||||
Programs – Global Builders | Global Builders Operations Manual | Ryan Iafigliola | |||||||
Programs – Student Builders | Student Builders Operations Manual | Allen Slabaugh | |||||||
Programs – RV Builders | RV Builders Operations Manual | Stacey Goolsby | |||||||
Programs – Special Events | |||||||||
Millard Fuller Legacy Build | Glen Barton | ||||||||
Earth Day Builds | Kirk Lyman-Barner | ||||||||
Programs – Special Projects | |||||||||
Bike Adventure | Trip Leader Operations Manual | Allen Slabaugh |
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