FCH Internal Operations Manual

Fuller Center for Housing Home Office Operations Manual

"A system doesn’t exist unless it is written down." – Michael Gerber

Program/Department  Description Date Author Download Document
Introduction to the Operations Manual The Why, What and How of Building an Operations Manual  03/24/2011 Kirk Lyman-Barner  The Why, What and How of Building an OP Manual
  The Fuller Center Peer Review System for creating documents and publically seen communications   David Snell  
  Just for fun- Fuller Center System Example: Making Coffee 03/15/2011 Kirk Lyman-Barner Making Coffee Action Plan
  Template for new manual pages 03/05/2011 Kirk Lyman-Barner Manual Template
Accounting and Finance Accounting and Segregation of Duties      
  Reimbursement Policy and Authorization      
  Credit Card Use      
  Requests and Approval of Accounts Payable      
  Purchasing Authority      
  Annual Reports      
Autos, Buildings and Property Management End of the Day Office Security Alarm Protocol 03/24/2011  Cathy Smith End of the Day and Security Alarm Protocol 
  Office Recycling Procedures 3/15/2011 Kirk Lyman-Barner Recycling procedures March 2011
  Maintenance Contacts   Cathy Smith Maintenance Contacts 
Compliance Proccedures Compensation Policy   Board of Directors Compensation Policy
  Conflict of Interest Policy   Board of Directors Conflict of Interest Policy
  Documents Retention and Distruction Policy   Board of Directors Document Retention and Distruction Policy
  Public Disclosure of Information Policy   Board of Directors Public Disclosure of Information Policy
  Employee Whistleblower Protection Policy   Board of Dirctors Whistleblower Protection Policy
Communications and Marketing The office of the President   Sharon Tarver  
  Procedures for welcoming visitors to the office 03/31/2011 Sharon Tarver Welcoming Visitors to the Office
  Google Calendar Systems   Sharon Tarver  
  Fuller Center Email Accounts   Leah Gernetzke Creating new Gmail accounts
  Updating staff page   Faith Fuller Adding a new staff member to the website 
  Receptionist   Cathy Smith  
  Communicating the "Why" 03/05/2010 Ted Talk Link Simon Sinek: How great leaders inspire action
The Fuller Center Style Guidelines Logo Font and Color Guidelines   Faith Fuller Logo Guidelines
Social Media Networking Using Facebook (Facebook Causes, Facebook Widgets), Twitter, Linkedin, YouTube, etc.   Leah Gernetzke  
  Signing up for Google Alerts   Leah Gernetzke Signing up for Google Alerts
  Embedding linked social media buttons in gmail signature   Leah Gernetzke Gmail signature instructions
Web Page Creation and Layout  Search Engine Optimization and creating meta tags/kewords/descriptions   Leah Gernetzke  
  Creating photo captions   Leah Gernetzke  
  Building tables   Leah Gernetzke  
  Posting Videos   Leah Gernetzke  
  Creating links to documents and web pages   Leah Gernetzke  
  Creating and uploading blogs   Leah Gernetzke  
  Resolving drop-down menu issues   Leah Gernetzke Drop-down menu issues
Creating content for the Web Video and slideshow editing: Using Final Cut Express, iMovie and Animoto   Leah Gernetzke  
  Photo editing   Leah Gernetzke  
  Writing news stories for the web   Leah Gernetzke  
  Crafting press releases and press release templates   Leah Gernetzke  
Working in Constant Contact E-News Creation and Layout   Leah Gernetzke  
  Creating Subject Lines   Leah Gernetzke  
  Coordinating blasts with Communications Master Calendar   Faith Fuller  
Managing the Millard Fuller Section on the FCH website     Linda Fuller  
Newsletters     Sheilla Snell  
Photo Library (Photopartner.Smugmug) Photo Sharing and the Photopartner Library 03/28/11 Linda Fuller Photo Sharing and the Photopartner Library 
Files and Archives     Linda Fuller  
Development Fundraising Philosophy   David Snell  
  CiviCRM Manual 03/02/2011 CiviCRM Nonprofit CiviCRM Manual v Jan 2011
  Managing Donor/Volunteer Relationships in Civi CRM 03/02/2011  Kirk Lyman-Barner  CRM contact management instructions for staff 
  General Fundraising   David Snell  
  Gift Acceptance Policy   Board of Directors Gift Acceptance Policy
  Direct Mail   David Snell  
  Major Donor Solicitations   David Snell  
  Grants and Foundations   Kirk Lyman-Barner  
  Small Business Development   Beverly Black  
  Regional and Large Business Development   Beverly Black  
  Merchandise Sales   Cathy Smith  
Information Techology Security and access to information systems   Erica Faircloth  
  Backing Up our Data 04/02/2011 Erica Faircloth Backing Up Data

 Using FaxScan Service 03/03/2011 Kirk Lyman-Barner FaxScan service instructions
  Telephone and Intercom Proceedures   Stacey Goolsby  
  RCA Phone System Manual   RCA
RCA Telephone Manual
Insurance and Risk Management        
Personnel Letter from the President and Mission Statement   David Snell Letter from the President
  Personnel Policy Manual  03/2010 FCH Board of Directors Personnel Policy Manual updated 3.10

  Vacation Sick Bereavement Leave Request Form 09/16/2006 Cathy Smith Vacation Sick Bereavement Leave Request
  Travel Approval Form 09/16/2006 Cathy Smith Travel Approval Form
  Travel Reimbursement Form 09/16/2006 Cathy Smith Travel Reimbursement Form
  Check Request form 09/16/2006 Cathy Smith Check Request Form
  Volunteer Stipend Dispursement Policy 03/15/2011 Kathyie Doyle and Cathy Smith Volunteer Stipend Dispursement Policy
  Employee Development and Position Cross Training   David Snell  
Postage and Shipping Procedures for handling US Mail   Sharon Tarver  
  Procedures for handling Fed Ex Packages   Sharon Tarver  
Programs International        
International Covenant Partner Development     Ryan Iafigliola  
Programs – US/Canada        
US/Canda Covenant Partner Development     Kirk Lyman-Barner  
  Covenant Partner Getting Started Flow Chart   Kirk Lyman-Barner CP Getting Started Flow Chart
Programs -Registrar     Stacey Goolsby  
Programs – Faith Builders        
  Servant to the Church Campaign System Instructions 03/01/2010 Kirk Lyman-Barner Servant to the Church Campaign
Programs – Disaster Rebuilders     David Snell  
Programs – Global Builders Global Builders Operations Manual   Ryan Iafigliola  
Programs – Student Builders Student Builders Operations Manual   Allen Slabaugh  
Programs – RV Builders RV Builders Operations Manual   Stacey Goolsby  
Programs – Special Events        
Millard Fuller Legacy Build      Glen Barton  
Earth Day Builds     Kirk Lyman-Barner  
Programs – Special Projects        
Bike Adventure Trip Leader Operations Manual   Allen Slabaugh  

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