Fuller Center for Housing Home Office Operations Manual
"A system doesn’t exist unless it is written down." – Michael Gerber
| Program/Department | Description | Date | Author | Download Document | |||||
| Introduction to the Operations Manual | The Why, What and How of Building an Operations Manual | 03/24/2011 | Kirk Lyman-Barner | The Why, What and How of Building an OP Manual | |||||
| The Fuller Center Peer Review System for creating documents and publically seen communications | David Snell | ||||||||
| Just for fun- Fuller Center System Example: Making Coffee | 03/15/2011 | Kirk Lyman-Barner | Making Coffee Action Plan | ||||||
| Template for new manual pages | 03/05/2011 | Kirk Lyman-Barner | Manual Template | ||||||
| Accounting and Finance | Accounting and Segregation of Duties | ||||||||
| Reimbursement Policy and Authorization | |||||||||
| Credit Card Use | |||||||||
| Requests and Approval of Accounts Payable | |||||||||
| Purchasing Authority | |||||||||
| Travel | |||||||||
| Annual Reports | |||||||||
| Taxes | |||||||||
| Autos, Buildings and Property Management | End of the Day Office Security Alarm Protocol | 03/24/2011 | Cathy Smith | End of the Day and Security Alarm Protocol | |||||
| Office Recycling Procedures | 3/15/2011 | Kirk Lyman-Barner | Recycling procedures March 2011 | ||||||
| Maintenance Contacts | Cathy Smith | Maintenance Contacts | |||||||
| Compliance Proccedures | Compensation Policy | Board of Directors | Compensation Policy | ||||||
| Conflict of Interest Policy | Board of Directors | Conflict of Interest Policy | |||||||
| Documents Retention and Distruction Policy | Board of Directors | Document Retention and Distruction Policy | |||||||
| Public Disclosure of Information Policy | Board of Directors | Public Disclosure of Information Policy | |||||||
| Employee Whistleblower Protection Policy | Board of Dirctors | Whistleblower Protection Policy | |||||||
| Communications and Marketing | The office of the President | Sharon Tarver | |||||||
| Procedures for welcoming visitors to the office | 03/31/2011 | Sharon Tarver | Welcoming Visitors to the Office | ||||||
| Google Calendar Systems | Sharon Tarver | ||||||||
| Fuller Center Email Accounts | Leah Gernetzke | Creating new Gmail accounts | |||||||
| Updating staff page | Faith Fuller | Adding a new staff member to the website | |||||||
| Receptionist | Cathy Smith | ||||||||
| Communicating the "Why" | 03/05/2010 | Ted Talk Link | Simon Sinek: How great leaders inspire action | ||||||
| The Fuller Center Style Guidelines | Logo Font and Color Guidelines | Faith Fuller | Logo Guidelines | ||||||
| Social Media Networking | Using Facebook (Facebook Causes, Facebook Widgets), Twitter, Linkedin, YouTube, etc. | Leah Gernetzke | |||||||
| Signing up for Google Alerts | Leah Gernetzke | Signing up for Google Alerts |
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| Embedding linked social media buttons in gmail signature | Leah Gernetzke | Gmail signature instructions | |||||||
| Web Page Creation and Layout | Search Engine Optimization and creating meta tags/kewords/descriptions | Leah Gernetzke | |||||||
| Creating photo captions | Leah Gernetzke | ||||||||
| Building tables | Leah Gernetzke | ||||||||
| Posting Videos | Leah Gernetzke | ||||||||
| Creating links to documents and web pages | Leah Gernetzke | ||||||||
| Creating and uploading blogs | Leah Gernetzke | ||||||||
| Resolving drop-down menu issues | Leah Gernetzke | Drop-down menu issues |
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| Creating content for the Web | Video and slideshow editing: Using Final Cut Express, iMovie and Animoto | Leah Gernetzke | |||||||
| Photo editing | Leah Gernetzke | ||||||||
| Writing news stories for the web | Leah Gernetzke | ||||||||
| Crafting press releases and press release templates | Leah Gernetzke | ||||||||
| Working in Constant Contact | E-News Creation and Layout | Leah Gernetzke | |||||||
| Creating Subject Lines | Leah Gernetzke | ||||||||
| Coordinating blasts with Communications Master Calendar | Faith Fuller | ||||||||
| Managing the Millard Fuller Section on the FCH website | Linda Fuller | ||||||||
| Newsletters | Sheilla Snell | ||||||||
| Photo Library (Photopartner.Smugmug) | Photo Sharing and the Photopartner Library | 03/28/11 | Linda Fuller | Photo Sharing and the Photopartner Library |
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| Files and Archives | Linda Fuller | ||||||||
| Development | Fundraising Philosophy | David Snell | |||||||
| CiviCRM Manual | 03/02/2011 | CiviCRM Nonprofit | CiviCRM Manual v Jan 2011 | ||||||
| Managing Donor/Volunteer Relationships in Civi CRM | 03/02/2011 | Kirk Lyman-Barner | CRM contact management instructions for staff | ||||||
| General Fundraising | David Snell | ||||||||
| Gift Acceptance Policy | Board of Directors | Gift Acceptance Policy | |||||||
| Direct Mail | David Snell | ||||||||
| Major Donor Solicitations | David Snell | ||||||||
| Grants and Foundations | Kirk Lyman-Barner | ||||||||
| Small Business Development | Beverly Black | ||||||||
| Regional and Large Business Development | Beverly Black | ||||||||
| Merchandise Sales | Cathy Smith | ||||||||
| Information Techology | Security and access to information systems | Erica Faircloth | |||||||
| Backing Up our Data | 04/02/2011 | Erica Faircloth | Backing Up Data | ||||||
| Using FaxScan Service | 03/03/2011 | Kirk Lyman-Barner | FaxScan service instructions | ||||||
| Telephone and Intercom Proceedures | Stacey Goolsby | ||||||||
| RCA Phone System Manual | RCA | RCA Telephone Manual | |||||||
| Insurance and Risk Management | |||||||||
| Personnel | Letter from the President and Mission Statement | David Snell | Letter from the President | ||||||
| Personnel Policy Manual | 03/2010 | FCH Board of Directors | Personnel Policy Manual updated 3.10
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| Vacation Sick Bereavement Leave Request Form | 09/16/2006 | Cathy Smith | Vacation Sick Bereavement Leave Request | ||||||
| Travel Approval Form | 09/16/2006 | Cathy Smith | Travel Approval Form | ||||||
| Travel Reimbursement Form | 09/16/2006 | Cathy Smith | Travel Reimbursement Form | ||||||
| Check Request form | 09/16/2006 | Cathy Smith | Check Request Form | ||||||
| Volunteer Stipend Dispursement Policy | 03/15/2011 | Kathyie Doyle and Cathy Smith | Volunteer Stipend Dispursement Policy | ||||||
| Employee Development and Position Cross Training | David Snell | ||||||||
| Postage and Shipping | Procedures for handling US Mail | Sharon Tarver | |||||||
| Procedures for handling Fed Ex Packages | Sharon Tarver | ||||||||
| Programs International | |||||||||
| International Covenant Partner Development | Ryan Iafigliola | ||||||||
| Programs – US/Canada | |||||||||
| US/Canda Covenant Partner Development | Kirk Lyman-Barner | ||||||||
| Covenant Partner Getting Started Flow Chart | Kirk Lyman-Barner | CP Getting Started Flow Chart | |||||||
| Programs -Registrar | Stacey Goolsby | ||||||||
| Programs – Faith Builders | |||||||||
| Servant to the Church Campaign System Instructions | 03/01/2010 | Kirk Lyman-Barner | Servant to the Church Campaign |
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| Programs – Disaster Rebuilders | David Snell | ||||||||
| Programs – Global Builders | Global Builders Operations Manual | Ryan Iafigliola | |||||||
| Programs – Student Builders | Student Builders Operations Manual | Allen Slabaugh | |||||||
| Programs – RV Builders | RV Builders Operations Manual | Stacey Goolsby | |||||||
| Programs – Special Events | |||||||||
| Millard Fuller Legacy Build | Glen Barton | ||||||||
| Earth Day Builds | Kirk Lyman-Barner | ||||||||
| Programs – Special Projects | |||||||||
| Bike Adventure | Trip Leader Operations Manual | Allen Slabaugh |
